Lucky Scoops
Q: When will I get my order?
A: If your order includes a video, packing takes 4–6 days. If no video is requested, packing usually takes 2–4 days. Once your order has shipped, you will receive an email with further information.
Packages are typically delivered within 3–5 days. We currently ship within the U.S. and its territories only, but we're working on expanding to more regions soon.
Q: How much does shipping cost?
A: Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Averaging $15-20 for regular shipping.
Q: Why didn't I get an automatic email after placing my order?
A: When placing an order, please make sure your email address is entered correctly. Also, check your spam or junk folder in case our email was filtered there.
If everything is correct and you still haven't received the email, kindly reach out to us through our Contact page.
Q: When will my packing video be posted on tiktok?
A: if you purchased a tiktok packing video, it's usually posted within 5–8 days after your order creating and editing takes a little time, so thank you for being patient with us